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Smaller firms, unfortunately, can be highly susceptible to incidents of fraud. Here’s some tips on protecting your company and to prevent external theft.
Top tips
1. Remember that it is the retailer’s responsibility to be alert, spot fraudulent orders and establish procedures to deal with questionable transactions;

2. If it seems too good to be true, it probably is – refund the sale if necessary and move on;

3. Always ensure that payment for goods have been made and cleared before shipping any goods;

4. Check if the customer and card details marry up by contacting your payment processor;

5. With a card not present transaction, the retailer is 100% liable for any fraud;

6. Watch out for the following combination: online orders for the most expensive products, free email addresses such as Yahoo! or Hotmail and requests for priority shipping;

7. Ask for proof of name and address and call the customer number, if one is available, to make sure that the business exits.
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